Sample finding · Harbour & Pine, a real store renamed
Conversion fell when the Father’s Day rush ended, and the crowd it brought in never left.
Conversion fell by about 40% on 18 June, the Father’s Day delivery cutoff, when the FATHERS10 offer ended and the gift buyers left. The same dip happened last year, and conversion climbed back. This year it didn’t, because the visitors changed: social traffic nearly tripled and buys at about 2%, and direct visitors now bounce almost twice as often. Search visitors buy just as they did last year, so the site is fine. Sales are still up 23%.
Both years dip after Father’s Day. Only last year comes back.
Conversion rate, 1 Jun to 19 Jul. This year, latest 4.0%. Same days last year, latest 8.2%.
| Day | This year | Same days last year |
|---|---|---|
| 1 Jun | 4.5% | 2.7% |
| 2 Jun | 4.7% | 2.5% |
| 3 Jun | 3.6% | 2.7% |
| 4 Jun | 3.7% | 3.2% |
| 5 Jun | 6.1% | 3.5% |
| 6 Jun | 5.4% | 3.2% |
| 7 Jun | 5.9% | 3.8% |
| 8 Jun | 6.0% | 4.1% |
| 9 Jun | 5.6% | 4.3% |
| 10 Jun | 6.1% | 6.7% |
| 11 Jun | 6.1% | 8.6% |
| 12 Jun | 6.0% | 6.7% |
| 13 Jun | 6.8% | 5.8% |
| 14 Jun | 7.1% | 4.9% |
| 15 Jun | 7.7% | 5.5% |
| 16 Jun | 7.4% | 5.0% |
| 17 Jun | 7.0% | 4.9% |
| 18 Jun | 5.6% | 4.7% |
| 19 Jun | 4.5% | 4.8% |
| 20 Jun | 3.7% | 5.8% |
| 21 Jun | 4.6% | 6.4% |
| 22 Jun | 3.9% | 6.8% |
| 23 Jun | 4.2% | 5.8% |
| 24 Jun | 4.1% | 7.2% |
| 25 Jun | 4.7% | 7.2% |
| 26 Jun | 4.5% | 6.8% |
| 27 Jun | 4.2% | 7.9% |
| 28 Jun | 4.5% | 7.6% |
| 29 Jun | 4.1% | 7.9% |
| 30 Jun | 4.5% | 6.3% |
| 1 Jul | 3.3% | 4.6% |
| 2 Jul | 3.8% | 5.1% |
| 3 Jul | 4.2% | 5.4% |
| 4 Jul | 3.6% | 5.6% |
| 5 Jul | 4.0% | 6.2% |
| 6 Jul | 4.0% | 6.2% |
| 7 Jul | 4.0% | 5.8% |
| 8 Jul | 4.3% | 6.9% |
| 9 Jul | 4.0% | 6.7% |
| 10 Jul | 4.7% | 7.1% |
| 11 Jul | 3.6% | 7.3% |
| 12 Jul | 4.0% | 6.5% |
| 13 Jul | 3.8% | 6.8% |
| 14 Jul | 3.8% | 6.4% |
| 15 Jul | 4.2% | 5.9% |
| 16 Jul | 4.3% | 6.4% |
| 17 Jul | 4.0% | 6.5% |
| 18 Jul | 4.8% | 7.1% |
| 19 Jul | 4.0% | 8.2% |
Last year the crowd went home after Father’s Day. This year it never left.
All visits a day
Visits a day, 1 Jun to 19 Jul. This year, latest 36k. Same days last year, latest 27.1k.
| Day | This year | Same days last year |
|---|---|---|
| 1 Jun | 23.4k | 34.7k |
| 2 Jun | 26.6k | 30.5k |
| 3 Jun | 29.3k | 30.8k |
| 4 Jun | 31.7k | 24.5k |
| 5 Jun | 20.5k | 30.3k |
| 6 Jun | 30.5k | 28.5k |
| 7 Jun | 25.2k | 36.1k |
| 8 Jun | 20k | 35.1k |
| 9 Jun | 22.3k | 28k |
| 10 Jun | 21.5k | 21.7k |
| 11 Jun | 23.6k | 14.7k |
| 12 Jun | 23.7k | 13.5k |
| 13 Jun | 28.5k | 12.4k |
| 14 Jun | 29.9k | 15.1k |
| 15 Jun | 23k | 16.9k |
| 16 Jun | 23.1k | 14.1k |
| 17 Jun | 21.6k | 14.7k |
| 18 Jun | 21.7k | 15.4k |
| 19 Jun | 21.7k | 14.5k |
| 20 Jun | 26.9k | 13.6k |
| 21 Jun | 27k | 15k |
| 22 Jun | 21.3k | 15k |
| 23 Jun | 20.8k | 10.7k |
| 24 Jun | 20.5k | 9.1k |
| 25 Jun | 20.9k | 10.4k |
| 26 Jun | 20k | 10.4k |
| 27 Jun | 24.4k | 10.8k |
| 28 Jun | 24.4k | 10.8k |
| 29 Jun | 19.1k | 13k |
| 30 Jun | 18.1k | 13.8k |
| 1 Jul | 27.2k | 20.4k |
| 2 Jul | 22.6k | 17.8k |
| 3 Jul | 22.7k | 16.3k |
| 4 Jul | 31.5k | 16.4k |
| 5 Jul | 26.3k | 18.4k |
| 6 Jul | 22.9k | 19.6k |
| 7 Jul | 20.2k | 13.3k |
| 8 Jul | 20.6k | 14.1k |
| 9 Jul | 23.9k | 13.1k |
| 10 Jul | 24k | 12.3k |
| 11 Jul | 37.6k | 11.7k |
| 12 Jul | 30.3k | 14.8k |
| 13 Jul | 21.9k | 15.6k |
| 14 Jul | 24.5k | 12.5k |
| 15 Jul | 23.3k | 11.9k |
| 16 Jul | 30.3k | 12k |
| 17 Jul | 29k | 14k |
| 18 Jul | 38.5k | 16.7k |
| 19 Jul | 36k | 27.1k |
Social visits a day
Social visits a day, 1 Jun to 19 Jul. This year, latest 15.3k. Same days last year, latest 3.1k.
| Day | This year | Same days last year |
|---|---|---|
| 1 Jun | 8k | 4.8k |
| 2 Jun | 8.3k | 3.5k |
| 3 Jun | 7.9k | 3.8k |
| 4 Jun | 9.1k | 3.4k |
| 5 Jun | 8.3k | 4.5k |
| 6 Jun | 8.8k | 4.7k |
| 7 Jun | 10.1k | 4.2k |
| 8 Jun | 7.8k | 4.3k |
| 9 Jun | 9.1k | 3.6k |
| 10 Jun | 8.8k | 2.7k |
| 11 Jun | 9k | 1.9k |
| 12 Jun | 9.8k | 2k |
| 13 Jun | 8.7k | 2k |
| 14 Jun | 12.5k | 2.2k |
| 15 Jun | 9.2k | 2.1k |
| 16 Jun | 9.2k | 4.5k |
| 17 Jun | 9.2k | 5.7k |
| 18 Jun | 9.2k | 5.4k |
| 19 Jun | 9k | 5.6k |
| 20 Jun | 7.7k | 3.7k |
| 21 Jun | 9.6k | 2k |
| 22 Jun | 8k | 2.1k |
| 23 Jun | 7.4k | 1.5k |
| 24 Jun | 8k | 1.4k |
| 25 Jun | 7.9k | 1.5k |
| 26 Jun | 7.8k | 1.5k |
| 27 Jun | 7.7k | 1.8k |
| 28 Jun | 9k | 1.8k |
| 29 Jun | 7k | 2k |
| 30 Jun | 6.6k | 4.3k |
| 1 Jul | 7.5k | 6.1k |
| 2 Jul | 7.8k | 5.4k |
| 3 Jul | 9.2k | 5.6k |
| 4 Jul | 9.4k | 5.3k |
| 5 Jul | 10k | 5.8k |
| 6 Jul | 8.3k | 7.5k |
| 7 Jul | 7.8k | 3.5k |
| 8 Jul | 7.9k | 2k |
| 9 Jul | 8.2k | 2.3k |
| 10 Jul | 9.6k | 2.3k |
| 11 Jul | 9.5k | 2.3k |
| 12 Jul | 11.5k | 2.7k |
| 13 Jul | 8.1k | 2.4k |
| 14 Jul | 7.7k | 2.2k |
| 15 Jul | 8.3k | 2.1k |
| 16 Jul | 10.5k | 2.1k |
| 17 Jul | 13.5k | 2.6k |
| 18 Jul | 12.3k | 3.4k |
| 19 Jul | 15.3k | 3.1k |
By source, the four weeks after the cutoff
| Source, last year to this | Visits | Buy | Bounce |
|---|---|---|---|
| Social | 87k → 252k | 2.7% → 1.9% | 37% → 56% |
| Direct | 253k → 296k | 7.2% → 3.9% | 35% → 64% |
| Search | 55k → 136k | 9.4% → 8.5% | 24% → 27% |
| 3k → 10k | 6.2% → 4.6% | 22% → 41% |
The drop is at the cart, not checkout
| Step | 15–17 Jun | 20–24 Jun | Move |
|---|---|---|---|
| Added to cart | 15.0% | 10.0% | −33% |
| Reached checkout | 11.0% | 6.8% | Follows |
| Completed checkout | 65% | 62% | About flat |
Ruled out
- Traffic volume. Visits held near 23,000 a day and rose to 29,000 by mid July. More traffic, not less.
- Checkout and payment. Completion drifted three points and payment failures spiked for one day. Too small to carry a 33% fall at the cart.
- A price rise. Discount depth barely moved, 23.2% to 22.0%. Discount spend fell because orders fell.